THE OPS ENGINE™.
LIFESTYLE PURPOSE LED TECH
LIFESTYLE PURPOSE LED TECH
The fractional operations team behind growing businesses.
THE OPS ENGINE™.
LIFESTYLE PURPOSE LED TECH
Fractional ops team for mission - driven companies
THE OPS ENGINE™
LIFESTYLE PURPOSE LED TECH
[
THE OPS ENGINE™
]
A fractional ops
lead at the helm,
specialists
on tap.
We help ambitious businesses scale without building a large operations function. From business transformation to project delivery, we build the systems, lead execution and keep the business moving. When specialist expertise is needed, whether in supply chain, operational sustainability, or RevOps, we bring in the right specialist from our network. One point of contact, no team to manage.
You're probably here because one of these sounds familiar.
Projects are stalling, no one's running the spine
Growth has outpaced the way the business runs.
You already have a defined project or campaign and need extra hands
[
SERVICES
]
What we do.
[01]
Operational Build
Operating model & governance design
Supply chain build & optimisation
Finance & reporting infrastructure
Sustainability strategy & impact governance
Automation & AI-enabled workflows
We assess what's there and build or rebuild the operational backbone, across as many functions as the business needs. Supply chain, finance, governance, product launches. Where the work calls for it, sustainability is embedded into the build as a commercial lever, and we automate manual layers and embed AI-driven reporting so the operation runs on judgement, not data entry.
The result: an operation built for the next stage of growth, not patched for the current one.
[02]
Implementation
[03]
Project Delivery
[01]
Operational Build
Operating model & governance design
Supply chain build & optimisation
Finance & reporting infrastructure
Sustainability strategy & impact governance
Automation & AI-enabled workflows
We assess what's there and build or rebuild the operational backbone, across as many functions as the business needs. Supply chain, finance, governance, product launches. Where the work calls for it, sustainability is embedded into the build as a commercial lever, and we automate manual layers and embed AI-driven reporting so the operation runs on judgement, not data entry.
The result: an operation built for the next stage of growth, not patched for the current one.
[02]
Implementation
[03]
Project Delivery
[01]
Operational Build
Operating model & governance design
Supply chain build & optimisation
Finance & reporting infrastructure
Sustainability strategy & impact governance
Automation & AI-enabled workflows
We assess what's there and build or rebuild the operational backbone, across as many functions as the business needs. Supply chain, finance, governance, product launches. Where the work calls for it, sustainability is embedded into the build as a commercial lever, and we automate manual layers and embed AI-driven reporting so the operation runs on judgement, not data entry.
The result: an operation built for the next stage of growth, not patched for the current one.
[02]
Implementation
[03]
Project Delivery
Farah Cohen.
About
I'm Farah, the founder of The Ops Engine™. Over the past 15 years I've been 4 x COO, building and scaling businesses at the intersection of lifestyle, sustainability and tech, from Cowshed (Soho House) to Ocean Bottle.
I've seen the same pattern at every stage: brilliant products, real momentum, but operations that can't keep up. So they bring in help, and hit the limits of the usual options. Consultants hand over a deck. Fractional COOs stretch too thin, pulled into junior work and functions outside their expertise. Both have their place. Neither was built for this.
I created The Ops Engine™ to fix that: senior oversight, specialist execution, one point of contact. No overhead, no handoff, no gap. Just the operational backbone your brand needs to scale.
I'm Farah, the founder of The Ops Engine™. Over the past 15 years I've been 4 x COO, building and scaling businesses at the intersection of lifestyle, sustainability and tech, from Cowshed (Soho House) to Ocean Bottle.
I've seen the same pattern at every stage: brilliant products, real momentum, but operations that can't keep up. So they bring in help, and hit the limits of the usual options. Consultants hand over a deck. Fractional COOs stretch too thin, pulled into junior work and functions outside their expertise. Both have their place. Neither was built for this.
I created The Ops Engine™ to fix that: senior oversight, specialist execution, one point of contact. No overhead, no handoff, no gap. Just the operational backbone your brand needs to scale.
About
The Ops Network
Every business needs different operational skills. The Ops Network is how we deliver them, a vetted collective of experienced operators across supply chain, finance, systems, RevOps and beyond. When an engagement calls for a specific skill set, we deploy the right operator from the network. One point of contact throughout. We manage the rest, and make sure the work lands.
Kei Wai
Supply Chain + Sustainability Advisor
Are you an operator who's done the work, not just advised on
it?
[
CASE STUDIES
]
What an ops engine
looks like in practice.
D2C · £10m revenue
Context The business was operating without a dedicated operations team or leadership oversight across finance and supply chain. Reporting lacked structure, cash control was reactive, and operational performance was unmanaged.
What we built Rebuilt the operational control layer across operational finance, and supply chain. Implemented structured reporting, margin and procurement optimisation, ERP-enabled automation, and clearer accountability across functions.
EBITDA +5pts
Cash Balance +80%
Cost reduction -6%
D2C · £10m revenue
Context The business was operating without a dedicated operations team or leadership oversight across finance and supply chain. Reporting lacked structure, cash control was reactive, and operational performance was unmanaged.
What we built Rebuilt the operational control layer across operational finance, and supply chain. Implemented structured reporting, margin and procurement optimisation, ERP-enabled automation, and clearer accountability across functions.
EBITDA +5pts
Cash Balance +80%
Cost reduction -6%
Lifestyle brand · £20m revenue
Context Demand had outgrown operational capacity, placing pressure on the supply chain, team structure and sustainability processes as the business scaled.
What we built Unlocked supplier capacity through renegotiation and production planning, reviewed and strengthened the operations team structure, clarified ownership and reporting, and embedded sustainability controls across materials sourcing and supply chain processes.
Production capacity +30%
Operational efficiency +25%
Sustainability actions 4 completed
Lifestyle brand · £20m revenue
Context Demand had outgrown operational capacity, placing pressure on the supply chain, team structure and sustainability processes as the business scaled.
What we built Unlocked supplier capacity through renegotiation and production planning, reviewed and strengthened the operations team structure, clarified ownership and reporting, and embedded sustainability controls across materials sourcing and supply chain processes.
Production capacity +30%
Operational efficiency +25%
Sustainability actions 4 completed
Sportswear & Entertainment
Context: A US sports and lifestyle brand expanding into Europe for live events and product, with no operational footprint on the ground, no venue relationships, no local suppliers, and no fulfilment setup, with a fixed event date that couldn’t move.
What we built: Stood up the European operations set up end to end: 3PL and fulfilment across the UK, Germany, and France; returns and customs flows; and local compliance and labelling. We also ran a campaign delivery cadence from London, acting as the single point of contact bridging the US team and the European supplier ecosystem.
On time, across 3 markets
UK + DE + FR
On-the-ground ops
Venues, logistics, people
Events coordinated
12 events across 3 markets
Sportswear & Entertainment
Context: A US sports and lifestyle brand expanding into Europe for live events and product, with no operational footprint on the ground, no venue relationships, no local suppliers, and no fulfilment setup, with a fixed event date that couldn’t move.
What we built: Stood up the European operations set up end to end: 3PL and fulfilment across the UK, Germany, and France; returns and customs flows; and local compliance and labelling. We also ran a campaign delivery cadence from London, acting as the single point of contact bridging the US team and the European supplier ecosystem.
On time, across 3 markets
UK + DE + FR
On-the-ground ops
Venues, logistics, people
Events coordinated
12 events across 3 markets
Quick Communications
Work with the same operators from kickoff to handover. No handoffs, no re-briefing, no friction.
Dedicated team
Work with the same operators from kickoff to handover. No handoffs, no re-briefing, no friction.
Dedicated team
Work with the same operators from kickoff to handover. No handoffs, no re-briefing, no friction.
Pause anytime
Temporarily pause your subscription anytime, no sweat.
Why pick us.
[
WHY TOP BUSINESSES CHOOSE US
]
We're operators, builders of the kind of business you're scaling. Businesses pick us because they get access to a fractional COO plus any specialist as needed, on demand: a full ops function, only the parts you need, when you need them. We diagnose, build and run your operating engine, without the full-time cost, no long lock-in.
We're operators, builders of the kind of business you're scaling. Businesses pick us because they get access to a fractional COO plus any specialist as needed, on demand: a full ops function, only the parts you need, when you need them. We diagnose, build and run your operating engine, without the full-time cost, no long lock-in.
Recent engagements. Different sectors, same shape: find the leak, build the system, hand it back.
+
PROJECTS DELIVERED
+
%
OPS INDEX
OPS INDEX
+
%
MARGIN INCREASE
MARGIN INCREASE
+
AVERAGE CLIENT RATING
Mark Rushmore | Co-Founder SURI | Sustainable Rituals
We were stretched by our own success, demand had outgrown our operations. The Ops Engine helped us quickly unlock capacity, put the right people in place, and strengthen sustainability practices across the supply chain, from recyclable materials to more efficient operations
Alex Ikonn | Founder, CEO of Intelligent Change
We were scaling fast but our ops couldn't keep up. In one quarter, The Ops Engine rebuilt our operational backbone, strengthening finances, tightening cashflow, reducing COGS, and delivering six-figure savings. Most impressive was how quickly they brought structure, accountability, and direction across the organisation.
Mark Rushmore | Co-Founder SURI | Sustainable Rituals
We were stretched by our own success, demand had outgrown our operations. The Ops Engine helped us quickly unlock capacity, put the right people in place, and strengthen sustainability practices across the supply chain, from recyclable materials to more efficient operations
Alex Ikonn | Founder, CEO of Intelligent Change
We were scaling fast but our ops couldn't keep up. In one quarter, The Ops Engine rebuilt our operational backbone, strengthening finances, tightening cashflow, reducing COGS, and delivering six-figure savings. Most impressive was how quickly they brought structure, accountability, and direction across the organisation.
Frequently asked questions.
[
FAQ
]
Answers to the things you’re probably wondering.
Still have questions?
send us an email.
Quick Reponse
Work with the same operators from kickoff to handover. No handoffs, no re-briefing, no friction.
The Ops Engine™ is a new way of building operational strength. While marketing and finance have long been outsourced, operations traditionally stayed internal. As businesses became more distributed and execution-heavy (especially since Covid), it became clear there was a gap: teams didn’t always need another executive, they needed infrastructure, delivery and specialist capability. The Ops Engine™ is the first ops partner model in Europe, designed for that shift. We build and implement the operational backbone of your business, across systems, supply chain, finance, governance and (operational) sustainability, without embedding as a full-time executive.
A fractional COO is one person, usually splitting their week across 2-3 clients. The Ops Engine is one senior operator leading you, plus a specialist network we deploy on the specific work, supply chain, systems, automation, finance, without you managing a team of contractors. The output is what an entire Ops team would deliver.
No. Cash retainer. We've seen too many advisor-equity deals end badly for both sides. We'd rather earn the fee and walk away clean.
Mostly consumer (D2C, beauty, food, sustainable goods), climate tech, and B2B SaaS at scale. The unifier is a mission driven business in the messy growth phase between £2m and £30m where operations are the unlock.
Usually within 1–2 weeks of the diagnostic.
Absolutely. We're built to be plug-and-play, The Ops Network gives us a bench of specialists across finance, ops, people and systems, so we can drop in the right operator for the area you actually need. If supply chain is the priority, we'll scope a focused engagement around that.
Most clients are with us 6–18 months. We measure success by how confidently we can hand the engine back, not how long we stay.
Still have questions?
send us an email.
Quick Reponse
Work with the same creatives each time — no handoffs, no friction.
TRUSTED PARTNERS
We believe scaling businesses deserve more than great operations. That's why we partner with a small number of specialists we know, trust and would confidently recommend to our own clients.
Fractional in-house lawyers for scaling businesses.
Finance teams for scaling consumer brands
