THE OPS ENGINE™.

CONSUMER

TECHNOLOGY

SECTORS

OPERATIONS DELIVERY PARTNER FOR GROWING BUSINESSES

Background image

THE OPS ENGINE™.

CONSUMER TECHNOLOGY SECTORS

Background image
Background image


THE OPS ENGINE™

CONSUMER TECHNOLOGY SECTORS

OPERATIONS DELIVERY PARTNER FOR GROWING BUSINESSES

[

THE OPS ENGINE™

]

Operations
delivery partner
for growing
businesses.

Team image

An operations delivery partner for growing businesses. We scope the work, assemble and manage the right team, and remain accountable for the outcome.

From business transformation to project delivery, we strengthen commercial operations, improve performance, scale supply chains and implement better systems.

Every engagement has a dedicated delivery lead, backed by senior oversight and specialist expertise as needed.

You're probably here because one of these sounds familiar.

You need experienced operational expertise, without another full-time hire.

Growth has outpaced the way the business operates.

You have a defined project but lack the capacity or specialist expertise to deliver it.

[

SERVICES

]

Our capabilities.

[01]

Operational Build

Operating model & governance design

Supply chain build & optimisation

Finance & reporting infrastructure

Sustainability strategy & impact governance

Systems, data & AI-enabled automation

We assess what’s in place and build or rebuild the operational foundations the business needs to scale, from operating models and reporting infrastructure to supply chains, systems and sustainability.
The outcome: stronger operations built for the next stage of growth

Work image
Work image
[02]
Embedded Operations
[03]
Project Delivery

[01]

Operational Build

Operating model & governance design

Supply chain build & optimisation

Finance & reporting infrastructure

Sustainability strategy & impact governance

Systems, data & AI-enabled automation

We assess what’s in place and build or rebuild the operational foundations the business needs to scale, from operating models and reporting infrastructure to supply chains, systems and sustainability.
The outcome: stronger operations built for the next stage of growth

Work image
Work image
[02]
Embedded Operations
[03]
Project Delivery

[01]

Operational Build

Operating model & governance design

Supply chain build & optimisation

Finance & reporting infrastructure

Sustainability strategy & impact governance

Systems, data & AI-enabled automation

We assess what’s in place and build or rebuild the operational foundations the business needs to scale, from operating models and reporting infrastructure to supply chains, systems and sustainability.
The outcome: stronger operations built for the next stage of growth

Work image
Work image

[02]

Embedded Operations

[03]

Project Delivery
Awards
Work image
Work image
Work image
Work image

Farah Cohen.

Farah Cohen, founder of The Ops Engine™
Farah Cohen, founder of The Ops Engine™

About

I’m Farah, founder of The Ops Engine™. Over the past 15 years, I’ve been a four-time COO, building and scaling businesses at the intersection of consumer, sustainability and technology, from Cowshed at Soho House to Ocean Bottle.

I’ve seen the same pattern repeatedly: brilliant products, real momentum, but operations that can’t keep pace. As businesses grow, their needs change quickly. They rarely need one person who can do everything; they need the right combination of operational leadership, specialist expertise and delivery capacity at the right time.

That’s why I created The Ops Engine™, an operations delivery partner that defines the work, brings together the right expertise and remains accountable from strategy through delivery.

Farah Cohen, founder of The Ops Engine™
Farah Cohen, founder of The Ops Engine™

I’m Farah, founder of The Ops Engine™. Over the past 15 years, I’ve been a four-time COO, building and scaling businesses at the intersection of consumer, sustainability and technology, from Cowshed at Soho House to Ocean Bottle.

I’ve seen the same pattern repeatedly: brilliant products, real momentum, but operations that can’t keep pace. As businesses grow, their needs change quickly. They rarely need one person who can do everything; they need the right combination of operational leadership, specialist expertise and delivery capacity at the right time.

That’s why I created The Ops Engine™: an outsourced team of experienced operators and specialists that helps growing businesses solve operational challenges, deliver key projects and build the capability to scale.

About

The right team
for the work

The right team
for the work

Every engagement is built around what the business needs to achieve. A dedicated operator leads day-to-day delivery, backed by a senior Ops Partner and specialists across operational leadership, finance, commercial and revenue operations, supply chain, systems, data, AI and sustainability.

The Ops Engine defines the work, brings together the right expertise and manages delivery end to end. As priorities evolve, we adjust the capacity or specialist input while remaining accountable throughout.

Kei Wai

Supply Chain + Sustainability Advisor

Are you an operator who's done the work, not just advised on
it?

Apply to join us

Apply to join us

Apply to join us

[

CASE STUDIES

]

What working with

The Ops Engine™ looks like

D2C · £10m revenue

Context The business was operating without a dedicated operations team or leadership oversight across finance and supply chain. Reporting lacked structure, cash control was reactive, and operational performance was unmanaged.

What we built Rebuilt the operational control layer across operational finance, and supply chain. Implemented structured reporting, margin and procurement optimisation, ERP-enabled automation, and clearer accountability across functions.

EBITDA +5pts

Cash Balance +80%

Cost reduction -6%

D2C · £10m revenue

Context The business was operating without a dedicated operations team or leadership oversight across finance and supply chain. Reporting lacked structure, cash control was reactive, and operational performance was unmanaged.

What we built Rebuilt the operational control layer across operational finance, and supply chain. Implemented structured reporting, margin and procurement optimisation, ERP-enabled automation, and clearer accountability across functions.

EBITDA +5pts

Cash Balance +80%

Cost reduction -6%

Lifestyle brand · £20m revenue

Context Demand had outgrown operational capacity, placing pressure on the supply chain, team structure and sustainability processes as the business scaled.

What we built Unlocked supplier capacity through renegotiation and production planning, reviewed and strengthened the operations team structure, clarified ownership and reporting, and embedded sustainability controls across materials sourcing and supply chain processes.

Production capacity +30%

Operational efficiency +25%

Sustainability actions 4 completed

Lifestyle brand · £20m revenue

Context Demand had outgrown operational capacity, placing pressure on the supply chain, team structure and sustainability processes as the business scaled.

What we built Unlocked supplier capacity through renegotiation and production planning, reviewed and strengthened the operations team structure, clarified ownership and reporting, and embedded sustainability controls across materials sourcing and supply chain processes.

Production capacity +30%

Operational efficiency +25%

Sustainability actions 4 completed

Sportswear & Entertainment

Context: A US sports and lifestyle brand expanding into Europe for live events and product, with no operational footprint on the ground, no venue relationships, no local suppliers, and no fulfilment setup, with a fixed event date that couldn’t move.

What we built: Stood up the European operations set up end to end: 3PL and fulfilment across the UK, Germany, and France; returns and customs flows; and local compliance and labelling. We also ran a campaign delivery cadence from London, acting as the single point of contact bridging the US team and the European supplier ecosystem.

On time, across 3 markets
UK + DE + FR

On-the-ground ops
Venues, logistics, people

Events coordinated
12 events across 3 markets

Sportswear & Entertainment

Context: A US sports and lifestyle brand expanding into Europe for live events and product, with no operational footprint on the ground, no venue relationships, no local suppliers, and no fulfilment setup, with a fixed event date that couldn’t move.

What we built: Stood up the European operations set up end to end: 3PL and fulfilment across the UK, Germany, and France; returns and customs flows; and local compliance and labelling. We also ran a campaign delivery cadence from London, acting as the single point of contact bridging the US team and the European supplier ecosystem.

On time, across 3 markets
UK + DE + FR

On-the-ground ops
Venues, logistics, people

Events coordinated
12 events across 3 markets

Clear communication

A direct line to your delivery lead, with clear weekly updates on progress, risks and the decisions that need you.

Dedicated team

Work with the same operators from kickoff to handover. No handoffs, no re-briefing, no friction.

Managed delivery

One delivery lead remains accountable from kickoff to handover, coordinating the specialist expertise the work requires.

Icon

Scale up or down

Adjust capacity and bring in specialist expertise as priorities change, without adding permanent headcount.

Why pick us.

[

WHY TOP BUSINESSES CHOOSE US

]

We’re operators who have built the kind of businesses you’re scaling. We scope the work, assemble and manage the right team, and remain accountable from strategy through delivery. Every engagement combines a dedicated operator, senior oversight and specialist expertise as required, without the cost or commitment of building every capability in-house.

We’re operators who have built the kind of businesses you’re scaling. We scope the work, assemble and manage the right team, and remain accountable from strategy through delivery. Every engagement combines a dedicated operator, senior oversight and specialist expertise as required, without the cost or commitment of building every capability in-house.

Recent engagements. Different sectors, same approach: find the gap, build the capability, deliver the outcome.

+

0

CLIENT ENGAGEMENTS DELIVERED

+

0

%

OPS INDEX

OPS INDEX

+

0

%

MARGIN INCREASE

MARGIN INCREASE

0

/5

AVERAGE CLIENT RATING

Mark RushmoreCo-Founder SURI | Sustainable Rituals

We were stretched by our own success, demand had outgrown our operations. The Ops Engine helped us quickly unlock capacity, put the right people in place, and strengthen sustainability practices across the supply chain, from recyclable materials to more efficient operations.

Alex IkonnFounder, CEO | Intelligent Change

We were scaling fast but our ops couldn't keep up. In one quarter, The Ops Engine rebuilt our operational backbone, strengthening finances, tightening cashflow, reducing COGS, and delivering six-figure savings. Most impressive was how quickly they brought structure, accountability, and direction across the organisation.

Adrienne EdwardsCOO, Otto Tiles

The Ops Engine is providing Otto Tiles with prompt, hands-on operational support, which is enabling us to move quickly and efficiently on this operational project. I’d recommend The Ops Engine to businesses looking for the right operational support for a specific project.

Mark RushmoreCo-Founder SURI | Sustainable Rituals

We were stretched by our own success, demand had outgrown our operations. The Ops Engine helped us quickly unlock capacity, put the right people in place, and strengthen sustainability practices across the supply chain, from recyclable materials to more efficient operations.

Alex IkonnFounder, CEO | Intelligent Change

We were scaling fast but our ops couldn't keep up. In one quarter, The Ops Engine rebuilt our operational backbone, strengthening finances, tightening cashflow, reducing COGS, and delivering six-figure savings. Most impressive was how quickly they brought structure, accountability, and direction across the organisation.

Adrienne EdwardsCOO, Otto Tiles

The Ops Engine is providing Otto Tiles with prompt, hands-on operational support, which is enabling us to move quickly and efficiently on this operational project. I’d recommend The Ops Engine to businesses looking for the right operational support for a specific project.

Frequently asked questions.

[

FAQ

]

Answers to the things you’re probably wondering.

Avatar

Still have questions?

send us an email.

farah@the-ops-engine.com

Icon

Managed delivery

One delivery lead remains accountable from kickoff to handover, coordinating the specialist expertise the work requires.

How The Ops Engine™ works
icon

The Ops Engine™ is an operations delivery partner for growing businesses. We scope the work, assemble and manage the right team, and remain accountable for delivery. Every engagement has a dedicated operator leading day-to-day delivery, backed by senior oversight and specialist expertise as required. From a defined project to ongoing embedded operations, we adjust the capacity and expertise as priorities evolve.

How is this actually different from a fractional COO?
icon

A fractional COO gives you one senior leader embedded in the business. It is often the right model when you need consistent leadership, broad operational ownership and someone closely integrated into your leadership team and company culture. The Ops Engine provides a managed operations engagement. A dedicated operator leads day-to-day delivery, backed by senior oversight and specialist expertise that can be added or adjusted as priorities evolve. It is designed for businesses that need delivery across multiple operational areas, adaptable capacity and continuity beyond one individual.

Do you take equity?
icon

No. Our engagements are fee-based and structured around the scope, capacity and expertise required. This keeps commercial expectations and accountability clear on both sides.

What sectors do you work in?
icon

We work primarily with growing consumer and technology businesses, including consumer brands, digital platforms and marketplaces, B2B SaaS and climate tech. Most are purpose-led businesses navigating a stage where growth, transformation or complexity has outpaced their operational capability.

How quickly can you start?
icon

Usually within 1–2 weeks of the diagnostic.

What if I just need help in one area, say, supply chain?
icon

What if I only need help in one area, such as supply chain? We can build an engagement around one specific operational need. If supply chain is the priority, we define the required outcome, assign a dedicated operator with the relevant expertise and bring in additional specialist support only where needed. The Ops Engine manages the work and remains accountable for delivery.

How long does an engagement usually run?
icon

Most engagements are ongoing and evolve as the business grows. Some clients engage us for a defined project, often six months, with a clear scope, outcome and endpoint. For ongoing engagements, we adjust the priorities, capacity and expertise as operational needs change, allowing The Ops Engine™, to grow with the business.

Avatar
Avatar

Still have questions?

send us an email.

farah@the-ops-engine.com

farah@the-ops-engine.com

Managed delivery

One delivery lead remains accountable from kickoff to handover, coordinating the specialist expertise the work requires.

TRUSTED PARTNERS


We believe scaling businesses deserve more than great operations. That's why we partner with a small number of specialists we know, trust and would confidently recommend to our own clients.

Brand logo

Fractional in-house lawyers for scaling businesses.

Brand logo

Finance teams for scaling consumer brands